Refund & Replacement Policy

At Have It!, customer satisfaction is our priority. Every product is carefully prepared and packed before dispatch. If you receive a damaged, incorrect, expired, or defective product, we're here to help.

Unboxing Video Required

To process any refund or replacement request, a continuous unedited unboxing video is mandatory. The video must begin before opening the package and continue until the product is fully visible.

Claims submitted without a valid unboxing video cannot be approved.

Eligible Cases

Refunds or replacements are accepted only if:

• Product arrived damaged
• Wrong product, variant, or quantity was delivered
• Product is expired
• Manufacturing defect is found
• Foreign object is found inside the product

All claims must be reported within 48 hours of delivery.

How to Raise a Claim

Please email us with:

• Order ID
• Unboxing video
• Clear photos of the product and packaging

Email: support@haveitofficial.com

Our team will review your request within 2–3 business days.

Refunds Are Not Applicable If

• No unboxing video is provided
• Claim is made after 48 hours
• Product has been consumed
• Change of mind or taste preference
• Incorrect shipping address provided
• Product damaged after delivery
• Sale or clearance items marked as non-refundable

Resolution Options

After approval, we may provide:

• Replacement Product
• Store Credit
• Refund to the original payment method (within 5–7 business days)

Food Safety

For hygiene reasons, we do not accept physical returns of food products. All claims are evaluated using the submitted photos and videos.